Seller Protection & Responsibilities

1) Data Privacy & GDPR Compliance

Fanshap processes seller information in accordance with GDPR (EU 2016/679), ensuring transparency, security, limited retention, and user rights (access, rectification, erasure, portability, restriction, objection). Seller data is never sold or disclosed to third parties, except where strictly necessary for operations or legal obligations.

Sellers act as data controllers for any personal data they collect from buyers (e.g., shipping information) and must maintain compliant practices, including clear privacy notices, lawful bases, and secure handling of data exported or stored outside the platform.

2) Shipping Data Protection

Where permitted by law and carrier policy, sellers may request that the carrier omit seller personal details from the shipping label. Shipping data is shared only with the carrier to complete delivery and is not displayed to buyers beyond what is necessary for tracking.

Tip: Use a PO box, commercial mailbox, or fulfillment center when you prefer not to expose your residence.

3) Buyer Address Verification

• If an address appears incorrect, incomplete, or suspicious, contact the buyer via Fanshap messaging before shipping.
• When unresolved, open a ticket with Fanshap Support providing order ID, buyer handle, and your notes; shipment holds may apply until clarified.
• Sellers may use address normalization tools; any material change must be confirmed by the buyer in writing within the platform.

4) Shipment Confirmation & Tracking

• Enter the tracking code and carrier on the dedicated Fanshap page immediately after dispatch. This starts the escrow review.
• Once Fanshap verifies the shipment status, the escrow is released and payment processed to the seller wallet per the agreed schedule.
• Keep proof of postage and shipment photos until funds settle; they may be required to resolve disputes.

5) Legal & Export Compliance

Sellers are responsible for ensuring that listings, packaging, shipping, and documentation comply with applicable laws in the origin country and any destination-specific restrictions (e.g., customs rules, sanctions, age-restricted items).

• Declare contents accurately and include required customs forms for cross-border shipments.
• Do not ship items prohibited by law or carrier policy.
• Retain records (invoices, CN22/CN23, MSDS if relevant) consistent with local regulations and tax requirements.

6) Incoterms for International Sales (ICC 2020)

For international orders, specify the applicable Incoterm in the documentation to clarify when risk and costs transfer to the buyer.

• EXW: goods available at seller’s premises; buyer bears all subsequent risks and costs.
• FCA / CFR / CIF: delivery to the carrier; risk transfers at handover. Under CIF, seller provides minimum insurance.
• DAP / DPU / DDP: delivery at destination; under DDP seller is responsible for customs duties and import clearance.

Note: Incoterms govern risk/cost allocation, not transfer of title or payment terms; keep these clauses separate in your documentation.